Colonial Central implemented an electronic check-in system in late September to improve the waiting process of guest’s looking for assistance from the Registrar and Student Financial Services.
The service kiosk allows students to check-in by swiping their GWorld card or by entering their GW identification number and then choose the service they request. Their name then appears on a screen showing their place in line as well as an estimated wait time.
“We certainly have had students who have waited in lines for one or the other (service), realizing they are in the wrong line too late and then having to get back in line for another service,” said Colonial Center Director Jennifer Joslin.
Joslin emphasized her desire to improve both efficiency and ease of access for students.
If there are more than five people in line, students can now choose to receive a text message or email notification of when they are next in line.
Colonial Central can also route guests to the front of other lines if they seek service from both the Registrar and Student Financial Services. For example, a student getting a transcript from the Registrar could notify the counselor at the desk that they have a question about financial aid. Instead of having to start the check-in process again, they would be placed in the line based on their original check-in time.
The system can be used by students, faculty and background investigators picking up transcripts or financial aid documentation on potential employees.
“I think it’s a lot better because the lines are obviously non-existent and you can just see your name on the screen,” said GW Sophomore Rachael Han.